Support Specialists are independent contractors and as such set their own fees per hour for the services they provide to the Customer. The Support Specialist and Customer together negotiate the Contract for Service. Continuum Care is not a party to this negotiation process.
Registered Member Fees are in place to offset the cost of:
Using the Website, a Customer will select the Support Specialists who they wish to negotiate with for a contract to provide services. The Customer will then provide Continuum Care with details including:
Continuum Care will then release information about the Customer and the type(s) of support services required to the nominated Support Specialist. The Support Specialist will then contact the Customer and together will discuss the services and fees.
Once an offer from you is accepted by the Support Specialist, Continuum Care will invoice you for a Pre-Payment Amount, which will become the “Customer’s Service Account Balance”. A Pre-Payment Amount means $100 or the equivalent to (1) week of Service as per the Contract for Service with the nominated Support Specialist (whichever is highest).
Once the service commences Customers will pay Continuum Care an administration fee in addition to any service provision fees charged by the Support Specialist. This fee is based on the type of service that is being provided at a flat rate per hour (or part thereof). The fee will be included and stated on the invoice.
Customers will be advised of all Administration Fees at the time of negotiating a Contract for Services with the Support Specialist.